Testimonials Big Johns values customer feedback and we give every customer a questionnaire to fill out in regards to how we performed in all aspects of service and product quality. We do appreciate this feedback as it helps us become better at what we can offer our customers. Here are some of the letters we have received lately Dear John & 'all the boys' at Big Johns Pool Fencing, As you know, you recently completed a semi-frameless glass & tubular steel pool fence at our home in Templestowe. As promised, the job was completed on time & exceeded our expectations. Your quote was very competitive & when you said that you'd be there, you were there! Your suggestions were carefully thought out & improved the finished product. At all times your courteous, professional manner was much appreciated. The completed pool fence has greatly enhanced the pool area and has no doubt increased the value of our property. We highly recommend your company to anybody considering a first class pool fence. We are very glad that we chose Big Johns Pool Fencing! Yours Sincerely, Sue & Steve In November 2009 my wife and I bought a house in Lower Plenty with a large pool in a terraced area with no pool fence. A reputable pool builder referred Big Johns Pool Fencing Company to us. John turned up punctually after our initial phone call & gave us confidence right from the start. We knew we needed glass to set off the area aesthetically, but needed guidance as to the look & shape etc. After looking around the area John came up with great ideas & suggestions as to which fence would enhance the area & be affordable to us. Measurements were taken & a few days later we had quotes on three options and a design that we were happy with. After comparing prices with other companies we gave John the go ahead & his crew Mark & Craig turned up on the promised starting day! As our pool area was all paved they had to drill through the tiles & into the concrete base to install the posts. They were set the same day with zero disruption to our terrace. The glass panels were delivered a few days later & fitted. Finally the gates were installed and the entire fence was completed on time & with no price variation. Mark, Craig & John were a pleasure to deal with & the result is spectacular. As well as being very professional & neat Mark & Craig were friendly, happy men to have around. Not only did they install a magnificent pool fence they also fixed up a lot of little things that needed doing in our back yard. They are able to do so many other jobs that can sometimes be tricky for the average homeowner! We will be using them in the future for small building projects that need doing around the home! Fences may be their forte, but they are certainly very capable in other areas!! John was extremely accurate with his measuring as every glass panel fitted perfectly. We love our pool fence & would have no hesitation in recommending Big John & his crew. It was so great to have a team that does the whole job from initial design to completion. I was very happy with the work Big John's Pool Fencing provided for us. John has fresh ideas; we liked the look of glass but felt we couldn't afford it and I was worried about how safe it would be with 3 young boys always playing ball in the yard. John came up with the combination of railing and glass to give us the look; and true to his word, the glass is tough enough to take a few knocks. The boys working for John were wonderful. They knew their work and did it well. They were very respectful and professional, they would knock on the door to announce their arrival and departure and when something didn't fit, they just took it away and fixed it, no hassles. I would highly recommend Big John's Pool Fencing to anyone as a credible, professional company delivering good quality work at a fair price. Happy customer, Doreen Paravizzini John, As we discussed, I'mjust wanting to write and express my appreciation to you and your team whoinstalled our Pool Fence in Doreen. From the firstengagement through to final implementation, the experience was smooth,efficient and cost effective. Your initial designconsultation worked extremely well for Anna & I, understanding our concernsand creating a workable solution for our yard - integration of both tubularfencing and glass panels worked within our budget and allowed an improveddesign solution. We sincerelyappreciate your responsiveness, to work within our timelines as well as makingthe pool "safe" in accordance with State Government regulations. Finally, yourflexibility to amend plans and designs as the project was actually beinginstalled - especially with the screening, was a significant benefit to our endresult. I thank you and yourteam for their work, professionalism and dedication! Regards Tim Hands |